App support
Getting started
What is Vodafone Business Marketplace?
Vodafone Business Marketplace is a one stop shop for SMB digital apps (like Microsoft Office 365, G Suite and more) that will help you run, grow and secure your business, while allowing you to get all the support needed from one single point of contact. The Vodafone Business Marketplace is free to use.
How do I get started on the Vodafone Business Marketplace?
After you have bought the first application from the marketplace, you will receive an activation email; you must activate your account within 15 minutes. Once you have logged in, you will arrive on the Dashboard page, from where you can:
• Invite users to the Marketplace
• Assign application licences to Company Users
• Purchase new applications
• See your recent activity in Marketplace such as any purchases, assigning of licences and requests from Company users.
How do I change my Vodafone Business Marketplace password?
In order to change your password, please follow below steps:
• Log in to Vodafone Business Marketplace.
• Go to the user name icon
• Click on My settings tab
• Under password section, input your old and new password
• Click on Save settings
How do I manage my Vodafone Business Marketplace products and services?
If you are a Company User, please contact your Company Administrator and request for the desired changes to be made to your application products (company administrator will do it on your behalf).
If you are a Company Administrator, you can buy products and assign product licences to particular users directly from the marketplace.
How can I change my email address in the Vodafone Business Marketplace?
In order to change your email address, please follow below steps:
• Log in to Vodafone Business Marketplace.
• Go to the user name icon
• Click on My settings tab
• Under email address section, insert your new email address
• Click on Save settings
Can I move licenses – bought on other platforms - to the Vodafone Business Marketplace?
You can move licenses to the Vodafone Business Marketplace as long as the product is available on the marketplace. For more details please contact: TBD
Accounts and roles
What are the Vodafone Business Marketplace roles?
There are two different Marketplace roles: Company user and Company Administrator.
Company user - everyone that has use of an application that you have bought through the Marketplace. Company users can log in to the Marketplace, see what applications have been assigned to them and use them.
Company Administrator can buy products and assign product licences to particular Company Users.
Can I invite a new Company User to the Vodafone Business Marketplace?
Company Administrator can invite new users to the Vodafone Business Marketplace and manage their licences. Please follow below steps:
• Log in to your Vodafone Business Marketplace account
• From the menu, choose the Manage, this will take you to the Dashboard page
• To invite just one user, please add their email address and then click on Invite
• To invite multiple users, please choose Invite Multiple
• Enter the user’s email address. The role will default to User
• Click Send Invitations
Can I resend an invitation?
To resend an invitation, please follow below steps:
• Log in to your Vodafone Business Marketplace account
• From the menu, choose the Manage, this will take you to the Dashboard page
• From the menu, choose Users
• Select Manage Invitations. This will show you a list of the pending invitations
• Select Resend or Revoke, depending on your need
• You will receive a confirmation
How do I disable or remove company users on Vodafone Business Marketplace?
Company Administrators are the only ones authorized to disable/enable or remove users from the marketplace.
Disabling a Company User will keep their profile, but they will not have access to the marketplace. Find the user that needs to be disabled/enabled and choose the available option to change their access.
If an employee leaves your company, you should remove them completely from the marketplace, but please ensure you remove any apps and licences before proceeding to this step.
Go to the Gear icon and select Remove User.
Who is my Vodafone Business Marketplace Company Administrator, and what can they do?
Company Administrator is the first person on-boarded to the Marketplace in your organisation’s account. A Company Administrator is the first point of contact for Users, in case of queries (queries may be related to: licences, access and password resets on the Marketplace). Company Admins can buy products and assign product licences to specific Company Users.